Getting Help & Support

Contacting Support

SAMI-X offers multiple ways to get help when you need it.

If you're signed in, a support request is the direct way to reach us:

Open New Request — or, in the profile menu, Help & Support › Support and then New Request
Fill in a subject, choose a category, and describe your issue
Click Submit Request

Our team will review your request and respond as soon as possible.

If you don't have an account or can't get into it, email us at online@sami-x.com. All ways to reach us are also listed on the Contact page.

You can view all your support tickets at any time:

In the profile menu, open Help & Support › Support (or go straight to Support)
You'll see a list of all your open and past tickets
Click on any ticket to view the full conversation
Unread replies are marked with a badge

When our team responds to your ticket, you'll receive an email notification. You can reply in two ways:

Reply directly to the email — your response will automatically be added to the ticket conversation
Reply in the app — click "View Conversation" in the email to open the ticket in SAMI-X

Tip

Replying to the email is the fastest way to respond — no need to log in to the app.

Your tickets can have the following statuses:

Status	Meaning
Open	Your ticket has been received and is waiting for a response
In Progress	Our team is actively working on your issue
Awaiting Reply	We've responded and are waiting for your input
Resolved	The issue has been resolved
Closed	The ticket has been closed

Note

If you reply to a resolved or closed ticket, it will automatically reopen so our team can follow up.

Be specific — include details like what page you were on, what you clicked, and what happened
Choose the right category — this helps us route your request to the right team member
Include screenshots — if something looks wrong, a screenshot helps us understand the issue quickly