Billing and Payments

Payment Methods

The checkout shows you which payment methods you can use — depending on your country and currency. In the app you pay through the App Store or Google Play.

Managing Your Subscription

View Your Subscription

Open Membership (in the profile menu or directly at Membership)
View your current plan and price
See your next billing date

Update Payment Method

Go to Membership
Click Payment & billing address — the customer portal of our payment provider Stripe opens
Change your payment method or billing address there

Download Invoices

Go to Membership
The Invoices section lists your latest invoices, each as a PDF
Older invoices are available via View all in the customer portal

Billing Cycles

Subscriptions are billed:

Monthly: on the same date each month
Yearly: once per year, cheaper than monthly — the pricing page shows how much you save

Tip

To switch from monthly to yearly billing (or back), send us a support request or write to online@sami-x.com. The customer portal does not let you change the billing period yourself.

Cancellation

How to Cancel

Go to Membership
In the End membership section, click Cancel Subscription
Choose a reason and confirm the cancellation

If you subscribed in the app through the App Store or Google Play, cancel in that store's subscription settings.

What Happens After Cancellation

You keep access until the end of your billing period
Your progress and data are preserved
You can resubscribe at any time

Caution

Cancellation takes effect at the end of your current billing period. No refunds are provided for partial periods.

Refund Policy

Refunds follow our Terms of Service: periods already paid for are not refunded. In-app purchases are subject to the App Store or Google Play rules.

If there is a problem with a payment or charge, contact support or write to online@sami-x.com.

Troubleshooting

Payment Failed

If your payment fails:

Check your card details are correct
Ensure sufficient funds are available
Contact your bank if the issue persists
Try a different payment method

Subscription Not Active

If your subscription isn't showing as active:

Log out and log back in
Check your email for payment confirmation
Contact support if the issue persists

Contact Billing Support

For billing-related questions, contact us at:

Email: online@sami-x.com
Support ticket: Submit a request